Privacy Policy

Introduction

q1111 ("we", "our", "us") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform at q1111.bio. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the measures we take to keep it secure.

By accessing or using q1111's platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services. This policy applies to all users of our website, mobile platform, and any related services offered under the q1111 brand.

This Privacy Policy was last updated in January 2026 and supersedes any previous versions. We strongly encourage you to review this document periodically to stay informed about how we handle your data. Our operations are primarily directed at players in Bangladesh, and we process your data accordingly with full transparency.

Information We Collect

We collect two broad categories of information: information you provide directly to us when registering or using our platform, and information collected automatically through your use of our services.

Information You Provide

• Full name, date of birth, and national ID or passport details for identity verification
• Email address and mobile phone number (used for account communication and OTP verification)
• Residential address, city, and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)
• Payment account details including bKash, Nagad, Rocket, or Upay mobile wallet numbers, or bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank
• Account credentials (username and encrypted password), self-exclusion preferences, and responsible gaming settings you choose

Information Collected Automatically

• Device information including IP address, operating system, browser type and version, and device identifiers
• Session data such as pages visited, time spent on each page, game history, bet amounts, and deposit or withdrawal records
• Cookies and similar tracking technologies (see the Cookies section below for full details)
• Geolocation data derived from your IP address to comply with applicable laws and service restrictions

How We Use Your Information

q1111 uses the information we collect for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with those purposes or that you would not reasonably expect. Specifically, we use your information to:

• Create and manage your q1111 account, verify your identity, and ensure you meet the minimum age requirement of 21 years
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels securely and accurately
• Provide customer support, respond to your queries, handle complaints, and resolve account disputes
• Detect and prevent fraud, money laundering, unauthorized access, and other illegal or suspicious activities on our platform
• Personalize your gaming experience — including relevant game recommendations, tailored promotions, and responsible gaming nudges — based on your activity
• Comply with applicable laws and our internal policies, including record-keeping obligations and cooperation with regulatory requests

Sharing Your Information

q1111 does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Trusted service providers: We engage third-party companies (payment processors, KYC verification services, analytics providers) who act on our instructions and are contractually bound to protect your data
• Legal obligations: We may disclose your information if required by applicable law, court order, or government authority to fulfill our legal duties
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy protections described in this policy

In all cases where we share data, we require the receiving party to uphold the same standard of data protection that we apply internally. Your financial account numbers and wallet details are never shared with any party beyond what is strictly necessary to process your transaction.

Cookies and Tracking Technologies

q1111 uses cookies and similar technologies to deliver a reliable, personalized, and secure experience. Cookies are small data files stored on your device that allow our platform to remember your preferences, keep your session active, and understand how you use our services.

You may control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the q1111 platform, including the ability to log in and manage your account.

Types of Cookies We Use

• Essential cookies: Required for core platform functionality — login sessions, authentication tokens, and security checks. These cannot be disabled without breaking basic site features.
• Performance and analytics cookies: Help us understand platform usage patterns, load times, and error rates so we can continuously improve your experience.
• Preference cookies: Store your language, display, and notification settings so you do not need to reconfigure them on every visit.

Data Security

We apply industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data such as passwords and payment details, and regular security reviews and vulnerability assessments of our platform infrastructure.

While we take all reasonable precautions, no online transmission or electronic storage system is completely immune to risks. We encourage you to use a strong, unique password for your q1111 account, enable two-factor authentication where available, and notify us immediately at [email protected] if you suspect any unauthorized access to your account.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. For active accounts, we retain data throughout the lifetime of your account and for a minimum period thereafter as required for legal, audit, and dispute-resolution purposes.

When your data is no longer required, we will securely delete or anonymize it so that it can no longer be associated with you. Transactional records including deposit and withdrawal histories via bKash, Nagad, or Rocket may be retained longer where required by financial regulations.

Your Rights

As a user of the q1111 platform, you have specific rights regarding your personal data. These rights may be exercised by contacting our support team at [email protected]. We will respond to verified requests within a reasonable timeframe.

• Right to access: You may request a copy of the personal data we hold about you at any time
• Right to correction: You may request that we correct any inaccurate or incomplete personal data we hold about you
• Right to erasure: Subject to legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected
• Right to restrict processing: You may ask us to restrict how we use your data in certain circumstances, such as when you contest its accuracy
• Right to object: You may object to the processing of your data for direct marketing or profiling purposes at any time

Please note that exercising some of these rights may affect your ability to use certain features of the q1111 platform. For instance, requesting erasure of your account data will result in permanent account closure.

Third-Party Services and Links

Our platform integrates with third-party services including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy standards and may collect technical data necessary to deliver their games. q1111 is not responsible for the privacy practices of these third-party game studios.

Payment services via bKash, Nagad, Rocket, and Upay are processed through their respective platforms. By using these payment methods, you agree that those services' own privacy policies also apply to the transaction portion of your interaction. We strongly recommend reviewing the privacy notices of each payment provider directly.

Children's Privacy and Age Restriction

q1111 is strictly an adult platform. Our services are intended exclusively for players aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a user under this age has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe a minor has registered on our platform, please contact us at [email protected] without delay.

Changes to This Privacy Policy

q1111 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting a prominent notice on the q1111 platform or by sending an email to the address associated with your account. The updated policy will take effect immediately upon publication unless stated otherwise.

Your continued use of q1111 following any update to this policy constitutes your acceptance of the revised terms. We recommend bookmarking this page and checking it periodically, particularly if you are a regular player on our platform.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, our support team is available to assist you. We are committed to responding to all privacy-related inquiries promptly and transparently.

Email us at: [email protected]